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2007 Member Satisfaction Survey
UAHC wants to know what you think about your health plan. Each year we ask our members some questions to see how happy they are with the care and services you get through us. Your answers help us decide what we need to do to improve. Here is what we learned.
Your answers showed that you were satisfied these areas:
o Shared Decision Making
o How Well Doctors Communicate
o Coordination of Care
o Customer Services
Your answers showed we could do better in these areas:
o Getting Care Quickly
o Rating of Specialist
o Rating of Personal Doctors
UAHC will share your concerns with our doctors about appointment availability and other standards they should follow. We will continue to improve on all areas because UAHC wants you to get all the services you need and the best care possible.
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