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Frequently Asked Questions - Providers

Questions Answers

I am a primary care physician. How can I advise an enrollee to choose me as their PCP if they have selected or been assigned to someone else?
    Please have the enrollee call Customer service at 1-800-876-9758 and ask to change their PCP selection. You can also have them complete a PCP change form and fax the request to 1-901-346-3376 . Remember, when using the PCP change form, the enrollee must sign the form in order for us to make the change.
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Where can I find more information about the TennCare eligibility verification on-line services?
    Providers can log on to www.tennessee.anytime.org and select TennCare eligibility verification to sign up for the service.
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What is National Provider Identifier (NPI)? Back to top
If a member does not speak English, who do they contact for service?
    Interpretation and translations services are free to enrollees. Please call Customer Servicve at 1-901-260-4400 if you live in Shelby County or dial 1-800-876-9758 if you live outside Shelby county.
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